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Used Department Operations Manager in Elizabeth, NJ

Job Title: Used Department Operations Manager

 

Reports to: VP of Fulfillment

 

Objective:  The Used Department Operations manager plays a lead role in the day-to-day operations and overall development of the Adorama Used and Trade Department. The operations manager will aim to lead a strong team of technicians, indexers, photographers, packers, cleaners, and customer service representatives.

 

Responsibilities       

  • Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
  • Develop operations systems by determining product handling and storage requirements.
  • Scale operations for growth.
  • Manage the overall operational, budgetary, and financial responsibilities and activities of the department.
  • Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
  • Establishing the departmental and individual metrics.
  • Create SOP documents for all tasks in the department.
  • Document, track, and report employee KPI results to management while utilizing these KPIs to drive insight and improvements
  • Provide inspired leadership for the department.
  • Support worker communication with the management team.
  • Responsible for the department manager and team leaders; reviewing and approving responsibilities in the department.
  • Conduct yearly employee reviews and work with management on employee incentives.
  • Work with Human Resources staff to recruit, develop, and engage employees.
  • Communicate customer issues with the department and devise ways of improving the customer experience, including resolving problems and complaints.
  • Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures.
  • Create and manage department schedules.

 

Skills & Experience 

  • Must have knowledge of photo and video equipment.
  • Strong, proven leadership skills.
  • Highly skilled and creative problem solver.
  • Able to prioritize workload and deadline-oriented.
  • Effective in conflict management.
  • Budget Development.
  • Excellent communication skills.   

 

Qualifications          

  • Must have 5+ years of operations experience.
  • Bachelor’s degree in a relevant field.
  • Familiarity with professional photo/video equipment, computers, audio, and other electronic equipment.
  • Knowledge of both PC and Mac operating systems.
  • Flexible schedule including occasional weekend hours.

We at ADORAMA believe in respecting & encouraging diversity and as such we gladly abide by all EEOC regulations. We will never turn down a qualified employee based on race, religion, gender, sexual-identification, disability, or any other protected class. All jobs are and will continue being awarded based on merit.

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