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Sales Associate - Computers

OBJECTIVE:

Adorama Camera store’s mission statement is to empower visual and audio content creators by providing them with the products, knowledge and services to make their dreams a reality. We operate as a company on seven consistent core values of customer obsession, ownership, honesty and trust, feedback, culture of opportunity, disagree and commit and results. Sales Associates in the store are the face of the brand for our customers, providing the excellent service our customers expect when choosing us as their retailer of choice. Even though each Sales Associate is assigned a specific store department, the responsibilities and characteristics below are an expected norm for every Sales Associate, regardless of specific department uniqueness.

RESPONSIBILITIES:

  • Maintain a consistent awareness of customers entering the store and your department at all times
  • Greet  the customers who enter the store and your department whenever you are free from helping an individual customer
  • Once engaged with an individual customer, provide an extraordinary customer service experience by being present, active listening, asking questions and offering solutions that fit the customer’s needs.
  • If you are not the best sales associate for the customer, direct the customer to the proper department with professional body language: standing, walking the customer when you can and ensuring that they understand where they are heading and why
  • Build customer loyalty and minimize returns by ensuring all of your communications are clear and thorough (for example, never promising a time that an item will arrive from the warehouse, but offering to contact the customer when it does).
  • Participate in appropriate training and development classes and meetings to develop product knowledge and actively seek out feedback on selling skills to align with the culture of customer obsession.
  • Maintain a uniformed, neat and professional personal appearance and a clean workstation to best represent the brand. 
  • Support Visual Merchandise Coordinator with department maintenance and to ensure that displays are properly functioning and updated.
  • Support loss prevention or damage of merchandise including the removal of items from merchandise holes. 

ABOUT YOU:

  • You have an outgoing, positive, enthusiastic and collaborative attitude.
  • You have strong verbal and written communications skills and are able to filter information for you versus information the customer needs
  • You understand and utilizes basic selling skills to properly engage and present solutions to our customers
  • You willingly adhere to and embrace all company policies, procedures, core values and safety standards
  • You react positively and openly to sharing and receiving feedback from peers and supervisors
  • You willingly perform job-related and relevant duties as assigned and are open to cross-training as opportunities arise
  • You have the ability to accommodate a retail schedule including nights, weekends and holidays.

COMPUTER DEPARTMENT SPECIFIC:

  • You have knowledge of both Apple and Windows based computers, peripherals and accessories and can apply that knowledge to selling interactions.
  • You are comfortable recommending alternative choices to customers who need immediate solutions if we don’t have their original choice in stock.
  • You are comfortable troubleshooting with computer based customers by phone and in person.

 

We at ADORAMA believe in respecting & encouraging diversity and as such we gladly abide by all EEOC regulations. We will never turn down a qualified employee based on race, religion, gender, sexual-identification, disability, or any other protected class. All jobs are and will continue being awarded based on merit.

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