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Buying Agent/Telemarketer

Buying Agent/Telemarketer: Used + Buying Department (NYC)

*Excellent Base with even better commission opportunities

*Full-Time, M-F (early departure every Friday)

*Great Benefits- Dental, Vision, 401k, and other great perks like our Employee Discount, Adorama Learning, etc.

Job Summary:

Are you someone driven and self-motivated with a great personality and experience in telemarketing with warm leads? If so, we have a fantastic opportunity for someone like you! Adorama is currently looking to expand our quickly-growing Used Photo & Video Buying/Trade-In division and is seeking great personalities to join our Team of Buyers.

The Purchasing Agent/Telemarketer will cater to potential customers who may have old cameras, camera parts, or video equipment that can be worth a nice sum- often unknown to the seller or customer. The main objective is to convert these potential opportunities into actual buys where we receive this used camera merchandise in exchange for appropriate compensation- all in a quick and streamlined process that offers security to the customer. The Purchasing Agent must have a great ear for active listening to understand the needs of our used equipment sellers and customers, educating them about market resale value and depreciation, especially with electronic or digital goods.

  • Responsibilities: Once the Manager delegates warm leads to the Team, you are responsible for the full life-cycle of the customer’s transaction with you. This includes:
  • Ability to take a warm lead and follow through to encourage closing by using our simple and safeguarding process.
  • Following-up with customers once you’ve made contact to ensure all questions about selling us their used camera and video equipment are properly & swiftly answered.
  • Capturing important knowledge about our buying and appraisal process to ensure you deliver the best service to the customer and increase your closing potential.
  • Listening carefully to the seller’s needs to identify their potentially valuable merchandise and set terms and expectations for selling to Adorama.
  • Operating phone and e-mails to help you follow-up on your pipeline of warm leads.
  • Utilize a consultative sales approach to explain our Used/Trade-In Program and services.
  • Be an effective closer and understand what aspects of your experience and resources available to you will help you close a transaction.
  • Assist with complaint follow up, including evaluation, testing, investigation and ticket/case closeout.
  • Executes tasks in a timely manner and completes work with minimum supervision.
  • Manage your leads/calendar/time efficiently to ensure that all your transaction goals are met.
  • Follow and comply with company policies, procedures, goals, objectives and all regulatory requirements.
  • Additional duties as assigned by management.
  • This position provides a base pay as well as an attractive commission opportunity. Top performers in this division earn up to 6 figures a year.

Skills & Experience:

  • Self-motivated with effective time management skills.
  • Exceptional interpersonal skills.
  • Experience applying persuasive selling techniques.
  • Interest in Cameras or photography a plus but not required.
  • Highly responsive with strong follow-through habits.
  • Ability and desire to perform in fast paced work environment. 
  • Ability to communicate effectively with team members, customers and management.
  • Creative and analytical thinker / problem solver.
  • Flexible team players with a positive attitude and experience working in various types of environments (corporate, retail, fast-paced, warehouse, etc.) will do very well.

 

About Us:

Adorama is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect and value our diversity. All employment is decided on the basis of qualifications, merit and business need.

Adorama is so much more than a camera store- we are the world’s only full-service destination for photo, video and electronics. Since 1975, we've been a silent-partner to professionals within almost every news organization, modeling agency, magazine, newspaper, and studio from our flagship location in the heart of NYC. Our vast product-offerings encompass home entertainment, mobile computing, and professional video and audio, while its services include an in-house photo lab, AdoramaPix, pro equipment rental at Adorama Rental Company and the award-winning Adorama Learning Center, which offers free education for photographers in video channels such as the popular AdoramaTV.

Adorama is also proud to be listed as one of the top five electronics retailers by Consumer Reports, “Best of the Web” by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.

We at ADORAMA believe in respecting & encouraging diversity and as such we gladly abide by all EEOC regulations. We will never turn down a qualified employee based on race, religion, gender, sexual-identification, disability, or any other protected class. All jobs are and will continue being awarded based on merit.

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