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Customer Service Specialist, PADI/SCUBA

LEISURE PRO:  SCUBA Customer Service Specialist

FT: Store is open Monday - Sunday from 9:00am - 7:00pm. You will be required to work Sundays and until close occasionally. 

Non-Exempt

About Us:

For over a decade, Leisure Pro has been the go-to spot for SCUBA enthusiasts around the world! SCUBA Diving has swiftly become one the favorite recreations of people and families everywhere and it’s easy to see why. Friendly for all ages from kids to seniors, diving and snorkeling open up whole parts of the world to us that we’ve never seen before; after all, with 95% of the oceans remaining unexplored, who knows what wonders you can find! From coral reefs to 1000 year old ship-wrecks, diving offers a vast array of aquatic adventures for land-dwellers everywhere.

That said, with SCUBA’s popularity comes many questions from underwater thrill-seekers needing guidance as they prepare to enjoy this amazing activity. Leisure Pro is the only premier dive shop in NYC that can offer customers with a full range of scuba diving and snorkeling gear- all while answering your most complicated scuba questions with superior efficacy.

 

Job Summary:

As we strive to maintain & grow our higher level of service, we have opened a new position for a PADI certified Customer Service Specialist to assist our customers with expert guidance while they shop for their diving needs. If this sounds like it could be you, we encourage you to apply today!

 

Main Responsibilities Include:

  • Greeting Leisure Pro customers and directing them to any merchandise they are looking for.
  • Maintaining the appearance and functionality of our various new and used SCUBA and snorkeling gear.
  • Answering incoming calls from customers and guiding them on any diving questions on equipment, local diving spots, best-practices, safety, and more.
  • Engaging with our customers both in-person and electronically to ensure any potential concerns or questions have been properly addressed before they depart from the shop/site.
  • Responding to incoming e-mails, phone calls and online exchanges with customers in a timely and helpful manner.
  • Additional duties may be assigned meet business needs.

 

Requirements:

  • Must possess a PADI certification or equivalent in order to keep up with safety measures, latest gadgets, an diving best-practices.
  • At least 3 years of customer service experience within a retail setting.
  • At least 1 year of experience working with diving customers.
  • Minimum Associates Degree or equivalent experience. 

Adorama is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect and value our diversity. All employment is decided on the basis of qualifications, merit and business need.

Adorama is so much more than a camera store- we are the world’s only full-service destination for photo, video and electronics. Since 1975, we've been a silent-partner to professionals within almost every news organization, modeling agency, magazine, newspaper, and studio from our flagship location in the heart of NYC. Our vast product-offerings encompass home entertainment, mobile computing, and professional video and audio, while its services include an in-house photo lab, AdoramaPix, pro equipment rental at Adorama Rental Company and the award-winning Adorama Learning Center, which offers free education for photographers in video channels such as the popular AdoramaTV.

Adorama is also proud to be listed as one of the top five electronics retailers by Consumer Reports, “Best of the Web” by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.

We at ADORAMA believe in respecting & encouraging diversity and as such we gladly abide by all EEOC regulations. We will never turn down a qualified employee based on race, religion, gender, sexual-identification, disability, or any other protected class. All jobs are and will continue being awarded based on merit.

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